• Take time – Leave behind the stressful world and walk into an oasis of pampered luxury, where the subtle tones and textures of muted African decor embrace you. Give yourself plenty of time so you can enjoy the steam room prior to your therapy. This will relax the muscles and aid in the therapeutic benefits of all our therapies.
  • Shower – A quick shower just before your massage or therapy is relaxing and washes off any salts, minerals or chemicals that could clog pores when mixed with oils or other therapy products.
  • Treatment attire – You will be given the opportunity to disrobe and cover yourself in privacy. Throughout your therapies, your body will be completely draped. At no time will you be fully exposed.
  • Communicate – Prior to your therapy, please tell your therapist the areas you would like to focus on and any areas to be avoided. During your therapy, let the therapist know if you feel any discomfort. Communication is the key to getting what you want out of your experience. Keep in mind that all bodywork is similar to exercise in that, lactic acid and other toxins released from the muscles may cause some soreness for a few days.
  • Relax – Close your eyes and allow your mind to be free. Breathe deeply and let the tension slip away with each breath. Remember, this time is for you.
  • Health matters – Please inform us of any health conditions when booking your appointment, for example high blood pressure, heart conditions, allergies or if you are pregnant.
  • Home spa – Most of the body and skin care products that we use in our therapies are available for purchase. We encourage you to ask your therapist how to use these products to continue your spa experience at home.
  • Booking – Advance booking for Spa services is highly recommended to ensure availability.
  • Please note that we do require a 50% non-refundable deposit in order to secure and confirm a booking.
  • Cancellation – Please allow 24hrs notice should you need to reschedule, change or cancel your appointment. Cancellations within less than 24hrs will incur a 50% charge of your total services cancelled, and less than 12hrs or no show will incur a full charge.
  • Valuables – Please leave your valuables in your room for safe keeping.
  • Spa Environment – please help us maintain the serenity of the spa environment by refraining from smoking or using cell phones .
  • Pregnancy – allow our qualified therapists to tailor-make a mother-to-be treatment or package for you, focusing on the stresses pregnancy places on the body without harming your baby.